Contact

Post: Freepost ODSC
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email: admin.odsc@dfcni.gov.uk

Due to the ongoing pandemic our team are working remotely.   

The quickest way to contact ODSC is via email. 

If you do not have access to email please visit your local JBo where they can scan your written request for review via email.

Complaints

If you are unhappy with any aspect of our service, your comments or concerns will be given due consideration and will be dealt with in a positive way by the Office Manager and the Commissioner.

Management will fairly investigate every complaint and give an explanation of the circumstances. If a mistake has been made we will apologise and try our best to rectify any error as soon as we can.

What is a complaint?

For us a complaint is an oral or written expression of dissatisfaction with the standard of service provided. Complaints can be made by either claimants or their representatives.