The quickest way to contact ODSC is via email. If you do not have access to email please visit your local Jobs and Benefits office where they can scan your written request for review via email.


If you are unhappy with any aspect of our service, your comments or concerns will be given due consideration and will be dealt with in a positive way by the Office Manager and the Commissioner.

We will fairly investigate every complaint and provide a written response. If a mistake has been made, we will apologise and try our best to rectify any error as soon as we can.

If you are still unhappy then you can make a further complaint to the Northern Ireland Public Services Ombudsman.

What is a complaint?

For us a complaint is an oral or written expression of dissatisfaction with the standard of service provided. Complaints can be made by either claimants or their representatives.