The review process

The Office of the Discretionary Support Commissioner undertakes independent reviews, as requested by claimants, of decisions made by Departmental Review Officers. 

Discretionary Support Review Process

The Discretionary Support review process has six key steps;

  1. Claimant engages with Discretionary Support (DS) through the Teleclaim or allied process and receives a decision from a Finance Support Officer (FSO)
  2. If the claimant is dissatisfied with the FSO’s decision they may request a Departmental Review which is carried out by a Review Officer (RO)
  3. Review Officer reviews the case and claimant receives the RO’s decision
  4. If the claimant remains dissatisfied with the decision they may request an independent review by the Office of the Discretionary Support Commissioner (ODSC)
  5. ODSC Inspector undertakes an independent review and claimant receives the decision
  6. If the claimant remains dissatisfied there is an option to seek a Judicial Review